Terms Of Use

Please read the conditions for use of the services of KriArtee which are listed below. Using the services offered by KriArtee implies that you have read and understood these General Terms and Conditions and agree to comply with their provisions.

KriArtee is a trademark of BMS-2010 Ltd., commercial website www.kriartee.com and email adress sales@kriartee.com. In the following Terms Of Use BMS-2010 Ltd. will be reffered as KriArtee.

 

KriArtee reserves the right to manage, regulate, control and modify, as it sees fit and in its sole discretion, in any general or specific case, the content of the site and/or the online store, as well as the present General Terms and Conditions for use of the services of KriArtee, without prior notice.

 

  1. AGREEMENT TO USE

1.1. The present General Terms and Conditions apply to a free use of the functionalities of the site, as well as to all orders and distance sales contracts which are to be made and concluded with us for the distance sale and delivery of goods (items). Nothing in these rules and conditions prejudices your legitimate consumer rights, including your right to insist that the goods you purchase must answer their description, must be fit for the purpose they are made for, and must be of satisfactory quality.

 

1.2. By clicking on any link, button or application located on the site, with the exception of the link to these General Terms and Conditions, users expressly and unconditionally agree with the present General Terms and Conditions for use of particular functionalities of the site and the online store. You can browse the site freely without registration.

 

1.3. The present General Terms and Conditions furthermore regulate the deliveries of each item you order from KriArtee.com. By ordering a particular item, you agree to be legally bound by a Purchase and Sales Contract governed by the applicable law and these General Terms and Conditions.

 

  1. EFFECT OF THE GENERAL TERMS AND CONDITIONS.

2.1. You accept the present General Terms and Conditions indefinitely, as from the moment of your registration and/or use of any service whatsoever provided by KriArtee, via the site or the online store.

 

2.2. Using the site and/or the online store implies that you have familiarized yourself and have agreed with any subsequent change of the present General Terms and Conditions.

 

3.3. Each user of KriArtee is deemed bound by a Distance Purchase and Sales Contract upon making distance purchases implemented via the online store operating under the domain name www.kriartee.com. The distance purchase and sales contract is deemed concluded as from the moment in which KriArtee.com confirms your particular order, under terms for validation of the orders specified in the present General Terms and Conditions.

 

  1. STATEMENT OF SECURITY AND CONFIDENTIALITY

3.1. KriArtee seeks to ensure security and confidentiality in safeguarding your data provided in the course of, and in connection with, the use of the services of the site. We will not share, resell or distribute your personal details for any other campaign or with any other organization, as well as any information you provide to us in connection with the registration procedure provided for in the site. This information is provided solely and exclusively to your own benefit and for the purpose of obtaining the service you request from us. We may analyze statistics on the basis of the data provided by consumers on the site solely and exclusively in order to improve the quality of service.

 

3.2. In connection with the provision of specified services, KriArtee requires from users to provide exactly defined information, such as name, address of delivery, e-mail address, telephone number, in order to authenticate the users and to send notices related to KriArtee services requiring registration. We may use an e-mail address you have made available in order to send you updates or news related to the services we offer.

 

3.3. KriArtee uses cookies in order to save your preferences, for the purpose of customizing the services offered in line with your user profiles. Please consider that our confidentiality policy regulates only information gathered for KriArtee and KriArtee is not responsible for the confidentiality rules and/or confidentiality practices of other sites to which it has provided links.

 

3.4. The user accounts in KriArtee are safeguarded by passwords. KriArtee guarantees that the information in the user accounts is confidential. Please note that we cannot guarantee the security upon unauthorized entry or use, and other factors that may expose to a risk the security of information at any time. KriArtee will treat information regarding personal data of all users as confidential and in strict conformity with the legislation of the European Union regulating personal data protection.

 

  1. SERVICES

4.1. KriArtee produces and offers for distance sale high-quality handmade jewellery and accessories of its own brand and distinctive design. Each one of them is made by hand and in this sense KriArtee does not guarantee that each item has an identical texture or structure.

 

4.2. The images published on the site are of high quality resolution in order to present as accurately as possible the texture of the materials used and the colours of the various items. Nevertheless, the colours, their brightness and clarity will depend on your personal monitors, and in this sense KriArtee is unable to guarantee that they correspond to the actual ones.

 

4.3. KriArtee provides its services including scheduled and unscheduled interruptions. All aspects of the services are subject to change or removal in the sole discretion of KriArtee.

 

4.4. KriArtee reserves the right to refuse to provide a service temporarily or indefinitely, and this includes reserving the right to cancel, at its discretion, unconfirmed orders or to erase inactive profiles. The services of KriArtee are provided as they are and as far as available. KriArtee does not guarantee that the services will meet your requirements or that the services will be provided continuously, in a timely fashion, securely or without errors.

 

  1. REGISTRATION

5.1. The registration procedure on the site is completely voluntary and free of charge. The registration is necessary when making distance purchases via the online store of KriArtee. In order to register, you have to complete the registration form which can be accessed here.

 

5.2. After completing the registration procedure, you create a profile in KriArtee. Your profile is accessible by means of a user name and a password that you select when you complete the registration form. Registered users are able to compile a list of favorite products, to add several delivery addresses and to choose between them, and to be e-mailed information and offers by us. The particulars required for registration are: name, patronymic and surname, address of delivery, contact telephone, and electronic mail.

 

4.3. By successfully completing your registration, you confirm that the personal details you provide upon the registration procedure are true, accurate and up-to-date in every respect. KriArtee disclaims all liability for any information that is submitted untruly, incorrectly or inaccurately, for any true information that is submitted in a misleading manner, as well as for any misprints. By successfully completing the registration, you confirm that you have read and accept the present General Terms and Conditions.

 

5.4. Please consider that you are fully responsible for all activities carried out through your profile or under the profile name. Disclosing your access password to another person is entirely at your own risk.

 

  1. ORDERS

6.1. To place an order to the online store of KriArtee, the user must point the item he/she has selected and specify details regarding size, quantity and terms of delivery. The order is activated to the online store of KriArtee by pressing the button “buy”, which is located below the particulars of delivery of the item(s) concerned. An order is accepted when we expressly confirm your order by means of an electronic letter to the e-mail address you have indicated, in the form of a document entitled “order confirmation”, which states that we accept your order.

 

6.2. Orders in the online store of KriArtee.com are accepted 24 (twenty-four) hours a day, 7 (seven) days a week.

 

6.3. Orders received from users who have stated incorrect particulars upon their registration may be cancelled. KriArtee reserves the right to notify users of incorrect particulars or missing particulars in your profile when the orders are processed, and if it does not receive correct particulars from you within 48 (forty-eight) hours, such orders will be assigned a “cancelled” status as being impossible to fulfil.

 

6.4. The order confirmation sent to your e-mail address is considered to be a conclusion of a Distance Purchase and Sales Contract between you and KriArtee. Our order confirmation is considered to have taken effect when it was sent to the electronic address you have indicated in the registration form even if, for any reasons beyond the control of KriArtee, the electronic letter has not reached you.

 

6.5. KriArtee may terminate the contract if an item you have ordered is not available for any reason whatsoever. If this is the case, we will inform you and will refund the full amount of the sum if you have already paid for any such item.

 

  1. PRICES AND PAYMENT METHODS

7.1. The prices of the items supplied in the online store of KriArtee are quoted in the following currencies from among which you can choose: EUR or BGN. All prices include VAT. The prices are stated exclusive of the cost of delivery of the items ordered and import charges and fees where applicable. The cost of delivery is paid in addition to the price of the items ordered and is specified here.

 

7.2. KriArtee reserves the right to correct any mistakes, inaccuracies or omissions and to modify or update any information on items supplied at any time without notice. KriArtee reserves the right to refuse to fulfil orders about which information containing mistakes or inaccuracies has been indicated, including without limitation mistakes and inaccuracies regarding prices, currency conversion, delivery, terms of payment or return of items supplied.

 

7.3. You may pay the price of items you have ordered, which are supplied by our online store, using one of the following options of your choice:

 

Payment by cash on delivery - аpplies only to supplies in the territory of Bulgaria.

Payment by credit or debit cards – for delivery abroad / in the territory of EU/.

By accepting the present General Terms and Conditions, you give your express and unconditional consent to pay in advance the full selling price of the items that you order via the online store of KriArtee for delivery abroad. In case of payment by bank card, consider that you should allow for extra payment of possible bank charges and commissions so that the bank transfer can reach the bank account of KriArtee.

 

  1. DELIVERY

We deliver our handmade jewellery to Bulgaria and EU.

 

Local Delivery /Bulgaria/

For local Delivery here in Bulgaria we use Econt Express services. We ship to every part of Bulgaria within 3 business days. You may receive your order at an address specified by you or at an Econt Express office in the respective town. Orders placed after 16:00 are shipped the next working day. Orders placed on Friday evening, during weekend or a national holiday, are processed and shipped the first working day after.

 

The price of delivery to an Econt Express office or to your personal address is BGN 5. 

Delivery is free of charge to an Econt office or to a customer address for orders above BGN 130.

For your convenience and for maximum accuracy every order arrives with a “Review”option, regardless of its price and the number of items it includes.

Deliveries are received in the standard manner: by hand, upon signed acknowledgment. If handing a delivery to a user in person proves to be impossible or is hindered, the deliveries are handed to household members or to persons named by the users, taking a note of the name of the person who received the delivery and his or her relationship to the user. After two failures to hand the delivery, the distance sales contract is automatically terminated, and in such case, as a sanction for its non-performance on the part of the users, kriartee.com will retain all sums paid by the users

 

EU Delivery

Jewelleries are shipped from Sofia, Bulgaria by Bulgarian Posts.

Order will be shipped out within 1-3 working days after the jewellery is ready and the payment is received. We’ll provide the tracking number to you when the item is shipped. The average time of delivery is 1-2 weeks. Delivery times vary depending on the country of destination.

The price of delivery is 7 euro.

You may pay the price of items you have ordered only with credit/debit card.

 

If the items ordered cannot be delivered within the stated tentative periods, we will inform you and will make an effort to  implement the delivery as soon as practically possible.

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  1. CLAIMS

KriArtee seeks to achieve full satisfaction of its users. Customer satisfaction is a top priority of KriArtee.com and in this sense KriArtee pays attention to each request for return or to each particular case of a claim, in order to provide the best service to its users. If the items delivered are non-conforming to the items ordered, or if any apparent defect or damage is noticed, please contact us immediately by e-mail. KriArtee will do everything possible to correct the mistake or provide a refund or replacement of the articles, in accordance with our claims policy. The user has the right to return purchased goods when there is a difference from the products he has ordered or they are defective. KriArtee has to replace the defective product with a new one or to refound the amounts paid by the customer. If it is necessary to return money paid for goods purchased from the online store, this will be done through a credit card transaction. In case of a defective product, replacement costs are at KriArtee's expense. It is possible that an item does not match your expectations. You can return it if you notify us via e-mail at sales@kriartee.com and send back the product(s) within 14 days of receiving your order. Please note that the cost of shipping is your responsibility. The products must be in a perfect, unworn and undamaged original condition with their attached tags and labels on. We will assess their condition and return the amount within 30 days of receiving them. Refunds will be made via a bank transfer, so you need to provide us with your bank account details.

Please be clear that the items that are made to order are not subject to return.

 

  1. FORCE MAJEURE

KriArtee shall not be liable to users for any failure to execute a delivery of items as ordered, including for any delay of any such delivery, or for any damage or defect whatsoever of items caused by any event or circumstance whatsoever beyond its control, including without limitation any acts of third parties (hackers, suppliers, governments, supranational or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restrictions of any competent authority, strikes, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquakes, natural disaster and accident, including mechanical breakdown of software, failure or problems with supplies to public services (including electric, telecommunications or Internet provision), lack of or inability to obtain any consumable supplies, materials, equipment or transport, as a result of a force majeure, whether such circumstances could have been foreseen or not.

 

  1. LIMITATIONS OF USE

The entire content of the site and the domain, including without limitation images, photographs, illustrations, graphics, sound effects, music, audio and video content, computer programs, data compilations, animation, as well as other creative output to which you have access, constituting protected works within the meaning of the applicable law on international copyright and related rights, is the property of KriArtee. Please consider that you assume the entire responsibility for any use of these works infringing the rights of KriArtee!

 

  1. LAW GOVERNING, COMPETENCE AND LAW

The use of this site and any content published on it, including all distance purchase contracts for items which are concluded as a result of the use of this site or online store, conform to Bulgarian legislation. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts in the Republic of Bulgaria.

 

The present General Terms and Conditions may be amended and supplemented at any time, at the discretion of KriArtee, and the amendments and/or supplements will become effective as from the moment of their publication on the site.